How to fix the “Missing PDO” error message

If you install Independent Analytics and see the message below, it means your site doesn’t have the PDO PHP extension installed:

While that may sound very technical, correcting this issue is easy.

Start by logging into your hosting account. If your host is using cPanel (most do), locate the “Select PHP version” tool and click on it. You’ll be taken to this page, where you can enable PHP extensions.

All you have to do is check the pdo and pdo_mysql checkboxes and save your settings.

Once this is done, Independent Analytics will be able to run on your site.

I don’t have these options in my hosting account

If your host doesn’t include these options, then contact them and request they enable both the “pdo” and “pdo_mysql” extensions for your site. It will only take them a moment to enable these modules on your behalf.

It’s still not working

If you’ve enabled both pdo and pdo_mysql and you still see the same error message in Independent Analytics there are two things you can check.

First, in cPanel, the extensions are enabled for specific versions of PHP. Please make sure that you have enabled both extensions for the same version of PHP that your site is using.

Next, check if your site has the mysqlnd extension enabled. If it does, you can disable the pdo_mysql extension and enable the nd_pdo_mysql extension instead. Then, revisit the Analytics menu, and it should load right away.