This feature is only available in the Pro version of Independent Analytics.
If you’re testing a new link pattern and your clicks aren’t showing up in the Clicks report, here are a few steps to debug the issue.
Clear the cache
After making changes in the Click Tracking menu, it’s vital that you clear your site’s cache. This allows the new link tracking rules to show up in the tracking script that Independent Analytics adds to every page of your website.
If you are using a CDN like Cloudflare, you may need to clear your site’s cache via your caching plugin first and then empty the CDN cache.
Use a private browser window
When testing clicks, use a private browser window or another browser altogether. If you are logged in, you’re likely not being tracked, which means your clicks won’t be tracked either.
Wait for up to 60s
Click data only syncs once every 60s, so you will see a delay between your test clicks and when they show up in the Clicks report. If you have waited for one minute and you don’t see the data, there is no need to wait any longer, and you can continue to the next debugging step.
We have more info on why there is a delay here: Why the Click Tracking Data Syncs Once Every Minute.
Make sure the class name is spelled correctly
If you’re using a class to track clicks, double-check that the class is spelled the exact same way in the Click Tracking menu as on the element you added it to.
Check if PHP execution is disabled
There are some security tools that block PHP execution in the plugins folder, and that blocks the click tracking feature from functioning. As of now, we are aware of this conflict with the Solid Security plugin and Cloudways hosting.
If you are using either product, please follow the steps here to enable PHP execution.
Contact support
If you have followed the steps above and your clicks still aren’t getting tracked, please reach out to us via the Contact page or by emailing support@independentwp.com directly, and we’ll be happy to help.